Artificial Intelligence is only beginning to penetrate the workplace, and it’s causing leaders to rethink how their businesses run or so they should. But the thing is, far from killing the jobs of knowledge workers, Artificial Intelligence tends to free them up to do what they are paid for: innovate, model, refine, and improve on the expertise of their business.
“AI is not eliminating jobs, it is creating a shift in the type of jobs by eliminating tasks of jobs, and creating new jobs that are more human jobs,” says Josh Bersin, principal and founder of Bersin by Deloitte. Bersin defines “more human jobs” as those that require traits robots haven’t yet mastered, like empathy, communication, and interdisciplinary problem solving.
The integration of early artificial intelligence tools is causing organizations to become more collaborative and team-oriented, as opposed to traditional top-down hierarchy.
The Promises of Artificial Intelligence
The ability to predict business outcomes affords obvious competitive advantages, but understanding why or how the outcome occurs is where artificial intelligence will shine in 2017, according to Michael Schmidt, CTO and founder of machine intelligence company Nutonian. More specifically, AI tools aim at predicting future outcomes using historical datasets to understand what shapes the future and to change the outcome, which is the ultimate goal of every business owner.
AI’s ability to process so many possible scenarios makes it spooky-good at predicting outcomes, which is valuable but even more valuable is planning for those outcomes. Using the predictive principles of AI to create strategies for every possible future scenario will give business superhero skills.
How Can Business Benefit from AI Today
One of the most common uses of AI today is predictive analytics, which can create personalized services for clients based on their past purchasing behavior. If you can anticipate customer behavior, you’ll know how to develop your products and services to stay competitive. This will give your business the edge over companies who are still trying to understand market changes. By making accurate predictions, your company can become more efficient and improve its market performance.
Artificial Intelligence business applications are not limited to analytics, it can initiate intelligent automation; that is, activating automated tasks based on predictions. You can use AI-based apps to help with a wide range of tasks. Controlling the flow of money and goods, scheduling your daily activities, analyzing customer behavior and adjusting your marketing campaigns. Business owners can reduce their margin for error and abolish repetitive manual tasks.
AI Expected Benefits for Business
Rob May, founder and CEO of Talla, a company developing technology for chat platforms like Slack, Hipchat, and others believes that AI will be able to automate some of HR’s more mundane tasks. A bot, says May, “can be used to drip information to the new employee over days or weeks or longer, meaning that person can get the right information at the right time, once other things have been learned that make the information more relevant, valuable, and memorable.” Basically, AI can help optimizing new employees’ training, and improving their learning curve.
Doron Gordon, CEO and founder at Samanage, a cloud-based IT service desk provider, explains that chatbots can facilitate communication between staff and management. “Instead of going from department to department, employees will use chatbots to request services, streamlining service management and consolidating service processes.”
Also, AI systems can take cyber security to the next level by processing every possible threat and fortifying your systems in advance.
Hamesh Chawla, vice president of engineering at Zephyr, a software-testing platform, envisions AI driving both innovation and evolution for developers because of a shift in focus towards data science.
“…developers need to go all in with the mind-set that democratizing the data will be a key factor in their development model…” Once the data is in place, says Chawla, machine learning models must be put together, which is an area that would need education in data science to build the right actionable insights.
Shaun Ritchie, CEO and cofounder of Teem, believes that AI will help streamlining every aspect of work. And, virtual home assistants like Echo and Alexa will also enter the workplace, further personalizing interactions and automating meetings.
No one doubts that this is just the tip of the iceberg. The best of AI is yet to come, with AI maybe bringing us closer to solving the world’s toughest problems… or so we all hope.
AI is definitely the future, and remaining up-to-date with every new advance therein is vital to maintaining relevance and competitiveness in the exponentially digitizing future.
So, what should you do right now, for your own business? Part of the answer will come in our next few posts!
Denis Paul & Michel