processus

Automation of a Process Within Digital Transformation

Here are a few considerations for the automation of a process within Digital Transformation.

In general, a digital transformation plan will be a multi-stage process that will affect many aspects of the organization.  For example:

– Implementing or replacing a CRM

– Implementation or replacement of an ERP

– Implementation or replacement of a management system

– Automation of a particular process through custom development

– Creating a Data Warehouse

– Implementation of a platform or security layer

Your transformation plan may not consider all of these aspects, each organization has its own budget, priorities, capacities, etc.

In our last post about digital transformation, we identified 9 considerations in replacing your CRM and we ended by indicating that at Analystik, our role is often to automate business functions following the creation of an opportunity.

 

The true nature of process automation

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remplacement du CRM

Replacing Your CRM, 9 Considerations Within Digital Transformation

You are replacing your CRM, here are 9 considerations within Digital Transformation.

In general, a Digital Transformation IT plan will be a multi-stage process that will affect many aspects of the organization. For example:

  • Implementing or replacing a CRM
  • Implementation or replacement of an ERP
  • Implementation or replacement of a management system
  • Automation of a particular process through custom development
  • Creating a Data Warehouse
  • Implementation of a platform or security layer

Your digital transformation plan may not consider all of these aspects, as each organization has its own budget, priorities, capacities, schedules, etc.

 

Main considerations in replacing your CRM

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digital transformation

Why the Digital Transformation?

Why the Digital Transformation has been on everyone’s lips for some time.  Is it the Buzz Word of the hour?  Definitely!

Will it soon be replaced by another Buzz Word? Definitely!

For now, the Digital Transformation seems to be perceived as a panacea for productivity and profitability!  And governments have decided to offer different types of assistance to businesses in their quest for Digital Transformation.

The fact remains that if our governments have decided to invest in companies to help them perform better, it is certainly because they detect a malaise.  Unsurprisingly, our national productivity rate is a good indicator of this.*

 

What is Digital Transformation?

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Security and Enterprise Agility: Constraints and Solutions

Security and Enterprise Agility do not usually go hand in hand. Also, the impact of security and compliance on Agility in today’s technological environment, which requires many companies to take such measures to ensure the integrity of their operations and preserve data confidentiality, should not be underestimated.

Definitely, the constraints that certain security and compliance measures impose suggest that Security and Enterprise Agility can hardly go hand in hand.

But, no matter how many developers there are in your organization, it is possible to do software development in Agile mode. Hundreds of writings praise the merits of this development methodology, so here are some of the most important points:

  1.       Better match between deliverables and needs;
  2.       Minimize the risk of slippage by splitting the project into “sprints” and these into “tasks” of short duration;
  3.       Better communication between the various project stakeholders;
  4.       Emphasis is placed on identifying and categorizing the functionalities that will have the most added value for the organization;
  5.       In the “cost, time, functionality” trilogy, the challenge is to develop as many of the most important features as possible in the time allocated, even if it means removing features, unlike the Waterfall mode, which emphasizes features, all features, even if it means exceeding them over time.

 

Plan Management vs Value Management

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The 4 fields of Enterprise Agile Transformation

There are countless companies that have started their Enterprise Agile Transformation in recent years. With good reason, because no one would question the benefits of the Agile Method today; this is an obvious fact that is unanimously accepted in all sectors of activity.

So, contrary to what one might think, Agile is not the one who wants!

Not all organizations are ready for Agility considering that this implies giving more autonomy to business units and work teams and creating cross functional teams as well. Moreover, not all business leaders will necessarily welcome Agility with open arms.

Thus, more than processes, the Agile method calls for a work philosophy that encompasses both the personnel and structure of the organization.

The Agile Enterprise therefore calls upon a profound transformation of the organization. This comprehensive transformation will affect all facets of the Organization including Personnel, Organizational Structure, Strategy and Technology. That’s the path to a successful Agile Transformation.

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Why proceed with your Enterprise Agile Transformation?

What is Agile methodology?  What are its principles?  What are the benefits of Enterprise Agile Transformation, turning your company in an Agile Enterprise?

The result of a search for continuous improvement in the software development process, the Agile methodology appeared at the forefront of ICT in the late 1990s in response to the excesses of major software development projects in terms of schedule, budget and quality of deliverables.

And this quest for continuous improvement in software development is in fact based on the search for added value for the company (project scope) and the optimization of the performance of software development teams within fixed schedule and costs as illustrated in the diagram below: 

Plan Management vs Value Management

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CRM or Clientele Service; that is the question!

What to choose between implementing a CRM system and a Customer Service in terms of development and investment priority? And why should we choose, is not your CRM software the foundation on which Customer Service is based?

And for what purpose do we implement a CRM? To serve Sales and support the growth of the business or to serve the Customer and improve the quality of the Customer Experience? Or to inform Marketing to guide them in the development of new products that meet the new needs of customers and allow the company to increase its turnover?

For all this, right? So, “foundation” is perhaps the key word here!

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croix

Custom Software Development is dead. Long Live to Custom Software Development.

Two facts play against custom software development:

  • The market is full of comprehensive software solutions such as Oracle, SAP, IBM, Salesforce, etc.
  • Horror stories are on the side of major software development projects

Considering these facts, over the years companies have chosen to install commercial software solutions (CRM, ERP, accounting software, loan management system, etc.) instead of custom software development.  And in many cases, they replaced a “home” application whose technology was obsolete.

Of course, a lot of time and effort has gone into tailoring these business solutions to “your” reality to turn into customized solutions that really meet your needs. If you encounter one of the two situations below, rest assured, you are not the only one in this situation:

  • You have different systems that do not talk to each other
  • You still have specific business needs that are not met by your commercial software solutions

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Business Process Cycle Optimization

At the base of any IT initiative, there is the need of profitability for the company, this is the objective. And this goal is facilitated by IT, mainly through the implementation of more or less automated processes.

Business processes are as varied as there are business sectors and departments in companies. And the role of IT in most processes is mainly driven by automation and optimization. Ranging from the automation of simple and repetitive tasks to that of complex calculations, all running between multiple systems, multiple entities and users; this generates complex processes, often heavy, and not always effective.

In short, there is a need to get back to the basics and re-examine business processes to evaluate their performance; now, more than ever!

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Your Digital Transformation Strategy

In a MuleSoft survey of 651 IT decision-makers from enterprises with more than 1,000 employees, respondents said integration was a major barrier to digital transformation.

And organizations have a lot to integrate; on average, companies with more than 1,000 employees use more than 1,000 individual applications in all of their businesses.

 

Integration between systems, the pitfall of digital transformation

A common way for businesses to connect applications to each other is to custom code their applications and APIs, often referred to as point-to-point integration.

However, for a company with more than 1,000 applications, this level of tight coupling can create problems when changes, evolutions, or updates occur.

IT decision-makers say that on average, only 29 percent of their business applications are currently integrated or connected.

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