processus papier

Eliminating paper-based business processes; it’s now or never!

Eliminating paper-based business processes from your company may be one of the best software development projects to undertake in times of pandemic!  Have you thought about it?

We have written in previous posts that Digital Transformation is taking place on two main poles or towards two main goals, if you prefer:

From these two main poles a large number of Communication, Marketing & Sales and Development projects and activities are derived in organizations, but unfortunately, many of these projects and activities still rely on paper business process.

 

Paper-based Business Processes in Customer Experience

Being able to communicate in real time and at any time with Customers allows you to ensure Customer / Consumer Satisfaction and also, to benefit from invaluable Customer Intelligence.

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processus non performants

How to identify non-performing processes with high performance gain potential?

Not easy to identify non-performing processes with high performance gain potential because not all non-performing processes are created equal; some show higher earning potential than others.

In fact, the challenge for an IT manager is not only to identify non-performing processes, but also to identify the processes that will bring the most gain to the business when optimized. As an IT Director, you need to be able to recognize the performance improvement indicators that are important for your company.

 

Clues to identify non-performing processes with high earning potential

What are these revealing elements, indicating a major hassle that can lead to significant performance gains?

First of all, let’s mention a common plague in the workplace, a remnant of the last Millennium, which reflects a deficient way of doing things; that is Excel. Not that we condemn its use, far from it, because Excel is a formidable and powerful office automation tool. However, if you use a complex Excel spreadsheet for the management and/or calculation of critical data or processes in your company, which only a few insiders master; then you should strongly evaluate its performance!

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priorités de développement logiciel en temps de pandémie

How do you identify your software development priority in times of pandemic?

How do you identify your software development priority in times of pandemic as several companies are currently experiencing its repercussions.  As the Prime Minister said, some are “on pause” while others are unable to find the necessary employees to meet demands.

One thing remains though, what did not perform well before the pandemic, is still not performing well during the pandemic and will not perform well afterwards.  However, we will return to performance issues in a context of pandemic and economic downturn in a future post.

Of course, you could also embark on the Digital Transformation project, which we have already discussed at length in previous posts, or on an Agile Transformation project, i.e. the integration of Agility into the enterprise. These projects are certainly very worthwhile, but we have something else in mind for you.

Identifying software development priorities in times of pandemic?

For some companies, it will be a question of doing more with less, while for others, it will simply be a question of doing better?

Indeed, any IT manager will seek either a gain in productivity or a gain in performance.  However, there is a third path that is less obvious but certainly just as profitable, the path of Intelligence (not artificial, that is 😊).

So, if your company is on idle, why not take advantage of this time to recover Business Intelligence? Such a Business Intelligence-oriented software development project, while requiring good thinking, will not sideline your critical applications. Moreover, whether it is Financial or related to your Customers, this Business Intelligence will prove to be an invaluable competitive advantage in the recovery.

Now, is Business Intelligence identified as a software development priority in your company? It should.

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processus

Automation of a Process Within Digital Transformation

Here are a few considerations for the automation of a process within Digital Transformation.

In general, a digital transformation plan will be a multi-stage process that will affect many aspects of the organization.  For example:

– Implementing or replacing a CRM

– Implementation or replacement of an ERP

– Implementation or replacement of a management system

– Automation of a particular process through custom development

– Creating a Data Warehouse

– Implementation of a platform or security layer

Your transformation plan may not consider all of these aspects, each organization has its own budget, priorities, capacities, etc.

In our last post about digital transformation, we identified 9 considerations in replacing your CRM and we ended by indicating that at Analystik, our role is often to automate business functions following the creation of an opportunity.

 

The true nature of process automation

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remplacement du CRM

Replacing Your CRM, 9 Considerations Within Digital Transformation

You are replacing your CRM, here are 9 considerations within Digital Transformation.

In general, a Digital Transformation IT plan will be a multi-stage process that will affect many aspects of the organization. For example:

  • Implementing or replacing a CRM
  • Implementation or replacement of an ERP
  • Implementation or replacement of a management system
  • Automation of a particular process through custom development
  • Creating a Data Warehouse
  • Implementation of a platform or security layer

Your digital transformation plan may not consider all of these aspects, as each organization has its own budget, priorities, capacities, schedules, etc.

 

Main considerations in replacing your CRM

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digital transformation

Why the Digital Transformation?

Why the Digital Transformation has been on everyone’s lips for some time.  Is it the Buzz Word of the hour?  Definitely!

Will it soon be replaced by another Buzz Word? Definitely!

For now, the Digital Transformation seems to be perceived as a panacea for productivity and profitability!  And governments have decided to offer different types of assistance to businesses in their quest for Digital Transformation.

The fact remains that if our governments have decided to invest in companies to help them perform better, it is certainly because they detect a malaise.  Unsurprisingly, our national productivity rate is a good indicator of this.*

 

What is Digital Transformation?

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Security and Enterprise Agility: Constraints and Solutions

Security and Enterprise Agility do not usually go hand in hand. Also, the impact of security and compliance on Agility in today’s technological environment, which requires many companies to take such measures to ensure the integrity of their operations and preserve data confidentiality, should not be underestimated.

Definitely, the constraints that certain security and compliance measures impose suggest that Security and Enterprise Agility can hardly go hand in hand.

But, no matter how many developers there are in your organization, it is possible to do software development in Agile mode. Hundreds of writings praise the merits of this development methodology, so here are some of the most important points:

  1.       Better match between deliverables and needs;
  2.       Minimize the risk of slippage by splitting the project into “sprints” and these into “tasks” of short duration;
  3.       Better communication between the various project stakeholders;
  4.       Emphasis is placed on identifying and categorizing the functionalities that will have the most added value for the organization;
  5.       In the “cost, time, functionality” trilogy, the challenge is to develop as many of the most important features as possible in the time allocated, even if it means removing features, unlike the Waterfall mode, which emphasizes features, all features, even if it means exceeding them over time.

 

Plan Management vs Value Management

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The 4 fields of Enterprise Agile Transformation

There are countless companies that have started their Enterprise Agile Transformation in recent years. With good reason, because no one would question the benefits of the Agile Method today; this is an obvious fact that is unanimously accepted in all sectors of activity.

So, contrary to what one might think, Agile is not the one who wants!

Not all organizations are ready for Agility considering that this implies giving more autonomy to business units and work teams and creating cross functional teams as well. Moreover, not all business leaders will necessarily welcome Agility with open arms.

Thus, more than processes, the Agile method calls for a work philosophy that encompasses both the personnel and structure of the organization.

The Agile Enterprise therefore calls upon a profound transformation of the organization. This comprehensive transformation will affect all facets of the Organization including Personnel, Organizational Structure, Strategy and Technology. That’s the path to a successful Agile Transformation.

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Why proceed with your Enterprise Agile Transformation?

What is Agile methodology?  What are its principles?  What are the benefits of Enterprise Agile Transformation, turning your company in an Agile Enterprise?

The result of a search for continuous improvement in the software development process, the Agile methodology appeared at the forefront of ICT in the late 1990s in response to the excesses of major software development projects in terms of schedule, budget and quality of deliverables.

And this quest for continuous improvement in software development is in fact based on the search for added value for the company (project scope) and the optimization of the performance of software development teams within fixed schedule and costs as illustrated in the diagram below: 

Plan Management vs Value Management

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CRM or Clientele Service; that is the question!

What to choose between implementing a CRM system and a Customer Service in terms of development and investment priority? And why should we choose, is not your CRM software the foundation on which Customer Service is based?

And for what purpose do we implement a CRM? To serve Sales and support the growth of the business or to serve the Customer and improve the quality of the Customer Experience? Or to inform Marketing to guide them in the development of new products that meet the new needs of customers and allow the company to increase its turnover?

For all this, right? So, “foundation” is perhaps the key word here!

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