Performance

Do you use Timesheets or not in your company?

There are 2 philosophies of Resource Management in Service organizations; either to manage employee time with Timesheets or not.

The choice is clear for certain types of organizations that bill hours to their clients such as law firms and consultants.

However, in many other sectors, such as companies that place or subcontract resources with their clients, they can bill by the week or month for the total number of resources placed. One can also imagine the same case for companies that develop software that they sell under license; for which the need to compile the hours of employees is less obvious or not necessary.

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Life is short and passes like a train or when reality hits you hard. You can burn the candle at both ends and play with fire even with the best of intentions.

I got quite a slap in the face recently; a good one I might add. One of my good cycling buddies, of my age (60’s), with whom I ride between 1000km and 2000km per year, died.

It gave me a chill…

What is your situation, really?

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How can you evaluate the performance of your IT Development Team?

The question is worth asking and not easy to answer; how can you evaluate the performance of your IT development team with certainty?

Evaluating the performance of an IT Development team is not as easy as it sounds. The fact is that IT projects vary greatly in scope, budget and schedule; in this context, it is difficult to compare!

In this post, we will not discuss “mathematical” methods such as the “function point” (FFP) method that allows you to evaluate the necessary load associated with a development in terms of points.  This evaluation gives constant results, what changes is the number of hours required by the development team to program a function point. Unfortunately these methods are not very common.

We will talk about some of the basics…

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Not easy to identify non-performing processes with high performance gain potential because not all non-performing processes are created equal; some show higher earning potential than others.

In fact, the challenge for an IT manager is not only to identify non-performing processes, but also to identify the processes that will bring the most gain to the business when optimized. As an IT Director, you need to be able to recognize the performance improvement indicators that are important for your company.

Clues to identify non-performing processes with high earning potential

What are these revealing elements, indicating a major hassle that can lead to significant performance gains?

First of all, let’s mention a common plague in the workplace, a remnant of the last Millennium, which reflects a deficient way of doing things; that is Excel. Not that we condemn its use, far from it, because Excel is a formidable and powerful office automation tool. However, if you use a complex Excel spreadsheet for the management and/or calculation of critical data or processes in your company, which only a few insiders master; then you should strongly evaluate its performance!

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How do you identify your software development priority in times of pandemic as several companies are currently experiencing its repercussions.  As the Prime Minister said, some are “on pause” while others are unable to find the necessary employees to meet demands.

One thing remains though, what did not perform well before the pandemic, is still not performing well during the pandemic and will not perform well afterwards.  However, we will return to performance issues in a context of pandemic and economic downturn in a future post.

Of course, you could also embark on the Digital Transformation project, which we have already discussed at length in previous posts, or on an Agile Transformation project, i.e. the integration of Agility into the enterprise. These projects are certainly very worthwhile, but we have something else in mind for you.

Identifying software development priorities in times of pandemic?

For some companies, it will be a question of doing more with less, while for others, it will simply be a question of doing better?

Indeed, any IT manager will seek either a gain in productivity or a gain in performance.  However, there is a third path that is less obvious but certainly just as profitable, the path of Intelligence (not artificial, that is ?).

So, if your company is on idle, why not take advantage of this time to recover Business Intelligence? Such a Business Intelligence-oriented software development project, while requiring good thinking, will not sideline your critical applications. Moreover, whether it is Financial or related to your Customers, this Business Intelligence will prove to be an invaluable competitive advantage in the recovery.

Now, is Business Intelligence identified as a software development priority in your company? It should.

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It’s an evidence, no enterprise wants to discover a security breach in its IT systems and applications and make the news with its data all over the Internet. Cybersecurity is an obligation for all enterprises to which they must comply; and today, enterprise security goes way beyond IT systems and applications.

In the last few posts, we discussed the many advantages of Cloud Services of which cybersecurity is key; like data protection (encryption on the wire, sometimes in the DB, protection from hackers, backup, etc.). So, what about IT systems and applications in particular, and your enterprise in general?

Protect but don’t affect

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Choosing an ERP is always a difficult decision that has significant economic consequences. It needs research and proper evaluation because it influences your organization in many different ways. Long term commitment to a software and its vendor comes after this step. Implementation process lasts for such a long time and it takes huge amount of resources. Therefor you and your consultants need a clear understanding of your requirements and characteristics for a product. Here is a list of equally important though less considered items for evaluating and choosing an ERP product. (more…)

In this post, we will present 5 KPIs (Key Performance Indicators) that are crucial to have on your Manager Dashboard if you’re to get a crystal clear vision of your Financial Services or Banking Products Sales Funnel.

There are well-known Key Performance Indicators (KPIs) in Sales which, just like images, are worth a thousand words, and especially when it comes to Financial Services or Banking Products Sales, a field of activities where more than anywhere else, performance is law, right?

Some Key Performance Indicators (KPIs) can literally take your Sales Department to a whole new level; unfortunately, very few realize that.  We are thinking about all these C-level Managers here that we have come to run by over the years as a Software Developer and which have told us: « You know what? When it comes to Business Intelligence and those metrics that can tell you what’s happening with your Sales Force… well, the truth is, I’m pretty blind! »

Not that we would pretend to know or to understand perfectly the subtleties of operations of  all the many businesses at work in the field of Financial Services or Banking Products but just that, with 30 years of experience as a Software Developer including many large mandates for Banks and Financial institutions, well, we have acquired a certain expertise about what information exactly it is that Managers need and require to make sound decisions and to base their Business Development and Sales Strategy upon.

So what does the Manager – Sales Director – Marketing Director (CMO) really need to to get a clear vision of his actual Sales status?

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Managing growth while successfully controlling your expenses, retaining your critical resources and facing competition; and simultaneously increasing profit margin, of course, to please shareholders!  Well, it’s not an easy business to be a manager these days. And very few can boast being a visionary one!

One of the key factors of success is certainly productivity, or  the ability to  increase productivity!  And this, nowadays more than ever, goes through technology.

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Let’s not forget that Mobility didn’t happen just yesterday; in fact, the sales process of the notorious Avon representative were, well… 100% mobile.

In short, we’re really Back to the Future nowadays, only now the nature of the Sales Process is executed in a different way; it’s entirely mobile or almost and mostly automated, stored, secured… and green!

Just to be clear, let’s reveal the true nature of the Sales Cycle of a typical Sales Force of today!

Mobility

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